Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways. Please check the checkout page for a full list of accepted payment options.

2. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our tracking page or through the Australia Post website.

3. Can I change or cancel my order after placing it?
Orders can be modified or cancelled within a short period after placement. Please contact our customer service team immediately. Once an order is in processing or has shipped, we may not be able to make changes.

4. What is your return and exchange policy?
We accept returns and exchanges within 14 days of receiving your order. Items must be unused, in their original packaging, and with tags attached. For detailed information, please visit our return policy page.

5. How do I return or exchange an item?
To return or exchange an item, please visit our returns page for instructions and a return shipping label. Ensure that all returned items are in their original condition.

6. How do I use a discount code?
Enter your discount code at checkout in the "Promo Code" field and click "Apply." The discount will be reflected in your order total.